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Customer Success Management

The Business Challenge
The Business Challenge

Customer acquisition costs are often significantly higher than customer retention, which is why an effective post sales strategy is crucial. Customer satisfaction and excellent customer support can lead to high retention and renewal rates. knows that customer success managers (CSMs) have a challenging job – to do well they must keep watch over their entire customer base and have a deep understanding of them.

Success Management Dashboard provides a solution that enables the CSM to better analyze post sales activities by generating important Key Performance Indices (KPIs). Users can run advanced data science models that can predict churn rate, growth etc., all of which appear on one dashboard. Now a CSM can make reliable, data backed decisions and develop customer related business strategies in real time.

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